TERMS & CONDITIONS


GENERAL RULES
  1. The Internet online shop at www.misiowakraina.pl (hereinafter referred to as the Shop) is owned by: Kraina Pomysłów with registered office in Jelonek, Sosnowa 34B, entered into the register of entrepreneurs on August 28, 2007 with the authorisation of the President of Poznan under the registration number 54368/2007, Tax Identification Number: 777-248-81-46 hereinafter referred to as the Company.
  2. The Company’s area of activity is the sale of products via the Internet network.
  3. It is assumed that the purchaser of products offered by the Shop is a natural person of age or a company, hereinafter referred to as the Customer.
  1. The subject of the transactions are the products referred to in the Shop’s offer at the moment of placing an order.
  2. The prices of products offered by the Shop are given in EUR and include the Value Added Tax.
  3. The differences from the visualisations of the products available in the Online Shop at www.misiowakraina.pl resulting from the personalised settings of the Client’s computer (colours, ratio, etc.) shall not constitute grounds for complaints regarding the products purchased in the Shop.
  4. The online Shop at www.misiowakraina.pl shall use best efforts to ensure that the content of the sales offer on products resembles the reality as closely as possible.
  5. The binding price shall be the price given in the Shop for the specific item at the moment of placing the order. The Shop retains the right the change the prices given for the offered products, closing the collections and introducing new items to the Shop’s offer, offering products on special offers, cancelling those offers and changing their terms.
  1. Placing order (shopping) is available as a one-off purchase and for registered and logged in users.
  2. The Customer is registered by providing the data necessary for the completion of an order in the registration form available on the Shop’s web page.
  3. As a result of the registration an account shall be set up for the Customer that allows for identification of the activities of the Customer taken up via the Shop.
  4. The account may be accessed by providing the login and password to the account. The password shall be kept confidential.

  1. The completion of the order shall be possible upon placing a correct order via the www.misiowakraina.pl web page.
  2. Upon placing the order the Customer shall receive an email containing the confirmation of order placement, the number of the order and a payment instruction. Additionally, the Shop’s employee may call or email the Customer to confirm the order.
  3. Shall the Customer find any inconsistencies in the order placement confirmation, the customer may contact the Shop via email to biuro@misiowakraina.pl providing the number of the order in the message.
  4. The order shall be accepted upon registration of the payment from the Customer on the Company’s account.
  5. The maximum time of the completion of the order (time to shipping the order to the Customer) shall be 2 work days from the registration of the payment on the Company’s account.
  6. The order completion time shall be extended by the time needed for the delivery of the shipment by the Polish Post or DHL.
  7. The order shall be shipped to the address provided by the Customer upon placing the order. The Internet Shop at www.misiowakraina.pl shall not be responsible for failure of or delay in the delivery resulting from providing wrong or inaccurate shipment address by the Customer.
  8. The order shall be delievered to the address provided by the Customer. Wrong or inaccurate shipment data may cause delays in the delivery of the order.
  9. The Company shall not be responsible for failure of or delays in the delivery of or the completion of the order resulting from wrong or innaccurate shipment address provided by the Customer.

  1. The Customer my choose from among the following payment methods:
    1. wire transfer (advance payment): the amounts due for the products and the delivery thereof shall be transferred to the Company’s bank account provided in the email with order confirmation.
    2. online payment via the platnosci.pl payment service.
    3. cash: in person at the Company’s office.
  2. The terms and condition of payment via the platnosci.pl payment service and complaint procedures are available on the www.platnosci.pl web page.
  3. The Shop does not accept COD payments.

  1. The completion of an order begins:
    1. For wire transfers: upon registration of payment on the Shop’s bank account or upon receiving a payment confirmation via email and after payment acceptance—the Customer shall receive an automatic reply containing the confirmation of payment acceptance;
    2. for online payments via the platnosci.pl service: upon the reception by the Customer of an e-mail with a confirmation of payment acceptance;
  2. The maximum order completion time (time to shipping the order to the Customer) shall be 2 work days from the registration of payment on the Company’s account.
  3. The order completion time shall be extended by the time needed for the delivery of the shipment by the Polish Post or DHL.
  4. The Customer shall receive the last email with information about the order’s status upon completion of the order: its shipment or personal collection.
  5. Depending on the Customer’s choice, the orders will be delivered by:
    1. DHL: 1 work day. Price: PLN23 (shipment in Poland)
    2. Poczta Polska, high priority shipment: 1 work days. Price: PLN14 (shipment in Poland)
    3. Polish Post, economical shipment: 0-3 work days. Price: please see below (international shipment):
    4.  

      WeightZONE
      Czech Republic, SlovakiaEurope, Russia, Izrael
      North America, AfricaSouth and Central America, Asia
      Australia and Oceania
      PricePricePricePricePrice
      0-1 kg9,3 EUR16,28 EUR16,57 EUR17,15 EUR17,73 EUR

       

    5. The Shop retains the right to:
      1. Cancel the orders should the order form be completed incorrectly
      2. Refuse to complete suspicious orders.
    6. Each order is sent with a receipt or, upon the Customer request, an invoice. In order to receive an invoice, the Customer must check an appropriate checkbox in the order form and provide the company data, including the Tax Identification Number. Receipts and invoices are issued once the payment has been accepted and all the products have been prepared for shipment.
    7. In order to introduce changes to the shipment or to cancel the order, the Customer must contact the Shop at biuro@misiowakraina.pl.
    8. The Customer may cancel the order only via an email to biuro@misiowakraina.pl. Cancelling an order that has already been shipped is not possible.

  1. Shall the Company’s Magazine lack the product or products ordered by the Customer and shall their delivery from the providers not be possible in time for a timely delivery of the complete order to the Customer, the Shop will send an email to the Customer to the provided address with a request to decide about further actions.
  2. Shall the Online Shop at www.misiowakraina.pl receive information that the completion of the entire or a part of the order will not be possible, the Shop may decide to divide the order and ship its part to the Customer based on the Customer’s decision or to cancel the order entirely.
  3. If the order has been divided due to the unavailability of products, the Customer shall cover the cost of the first shipment only. The cost of the other shipments resulting from dividing the original order shall be covered by the Shop.
  4. Irrespective of the aforementioned rights, in case of unavailability of the products in the Magazine or inability to complete the order, the Online Shop www.misiowakraina.pl has the right to withdraw from the contract within 30 (thirty) days from its conclusion. Shall the expected order completion period be longer than 30 (thirty) days, the Online Shop at www.misiowakraina.pl has the right to withdraw from the contract within the expected order completion period.
  5. Shall the amounts due be paid in advance, the Online Shop at www.misiowakraina.pl shall return the payment for the order to the Customer immediately after order cancellation.

  1. Under the provisions of the Act on Protection of Certain Consumer Rights of March 2, 2000, the Purchaser constituting the Consumer retains the right to terminate the contract concluded via the Shop’s web page for convenience by providing an appropriate statement in writing within 10 days from handing the products over to the Purchaser.
  2. The Product shall be returned immediately, no later than within 14 (fourteen) days. The package shall contain the PROOF OF PURCHASE. The cost of shipment of the product to the Seller (unless it is being sent following a complaint) shall be covered by the Customer. The Shop shall return the payment for the product no later than within 14 (fourteen) calendar days from receiving the shipment.
  3. The Customer retains the right to a replacement of the purchased product within 14 (fourteen) days from the reception of the shipment. The cost of shipment shall be covered by the Customer. The Shipment must contain a PROOF OF PURCHASE.

Shall the Customer reject the ordered and undamaged shipment, it shall be understood as a termination of the contract specified in the Terms and Conditions. The shipment shall be returned to the Shop and the cost of return shipment shall be covered by the Customer.


  1. The Online Shop at www.misiowakraina.pl shall respond to the Customer’s complaint within 14 (fourteen) work days and inform the Customer about further actions. The complaint shall be investigated only upon the reception of the product with a proof of purchase and a description of the subject of complaint.
  2. Shall the complaint be accepted as justified, the Shop shall repair or replace the product for one of full value or, shall the replacement be impossible, return the payment for the product within 14 (fourteen) calendar days from the acceptance of the complaint.
  3. Shall the complaint be shipped to Kraina Pomysłów Jan Lipczyński, Sosnowa 34B, 62-002 Jelonek by the Polish Post, the Online Shop at www.misiowakraina.pl shall return the cost of the shipment to the Customer provided that the Customer has indicated a bank account to which the payment shall be returned. 

  1. While registering in the Online Shop www.misiowakraina.pl the Customer consents to the processing of personal data for the purposes of completion of the orders placed in the Online Shop at www.misiowakraina.pl.
  2. No consent for the processing of personal data deems it impossible to complete the order by the Online Shop at www.misiowakraina.pl. The customer bears the responsibility for providing false personal data.
  3. Personal data, following the provisions of the Act on the Protection of Personal Data of August 29, 1997 (unified text in Dz.U. of 2002, No. 101, item 926 with amendments) are protected in a way securing it from the access of third parties.
  4. Following the aforementioned Act, the Customers of the Online Shop at www.misiowakraina.pl have the right to access and change their personal data and to request that they be deleted.

  1. The prices given in the Online Shop at www.misiowakraina.pl are binding only for the online offer. 
  2. In issues not regulated by the Terms and Conditions, the provisions of Polish law apply, especially the provisions fo the Civil Code and the Act on Specific Terms and Condition of Consumer Sale and Amendments to the Civil Code (Dz. U. of 2002, No. 141, item 1176) and the Act on the Protection of Certain Consumer Rights and the Act on the Liability for Damages Caused by a Hazardous Product. (Dz. U. of 2000, No. 22, item 271).
  3. All names of products offerred for sale by the Online Shop at www.misiowakraina.pl are used for identification purposes and may be protected and reserved following the provisions of Industrial Property Law (Dz. U. of 2003, No. 119, item 1117).
  4. These Terms and Condition entern into force on September 20, 2014.